FAQ

 

What is a Virtual Run and how do they work?

A Virtual Run is a race that you can run, walk, treadmill, or bike at any time from anywhere. Just like an in-person race, a finisher medal goes around your neck to celebrate your success. Virtual Runs are about being healthy, having fun, and accomplishing your personal goals. They gives you the freedom to run your own route and the ability to join others and be part of something special. 

How do I participate in a race?

Sign up for one of our Virtual Runs and your finisher's medal, and shirt and other goodies (if applicable) will be sent directly to you. You are free to complete your race either before or after you receive your package. 

Do I need to submit my time proof?

While it is not required, we recommend submitting your time via the Virtual Run Facebook Group or using #VirtualRunDotCom. We always love seeing your pics!  

When will my medal ship?

Please allow up to 3 to 4 weeks for shipping. 

 

I'm located outside the United States. Can I still sign up?

At this time, we are only available in the United States and Canada. However, we are working on expanding our brand further international. Sign up for our newsletter below or follow us on Facebook or Instagram to stay updated. 

Do you offer discount to military or first responders?

 To thank you for your service, we've partnered with GovX to offer a discount on every Virtual Run purchase over $10. Learn more about it here.

What are Interactive Medals and Augmented Reality?

Some of our medals are interactive. At first glance Interactive Finisher Medals look like typical finisher medal-- they’re fun, made from metal, and are attached to a colorful ribbon -- but when you scan them with the CoolEvents mobile app... they come alive! Each medal launches an Augmented Reality experience that transforms your medal into something exciting and unique.  Your medal will explode with 3D graphics and more when viewed through the app.  Available via the App Store (iOS) and Google Play (Android.)