FAQ
What is a Virtual Run and how do they work?
A Virtual Run is a race that you can run, walk, treadmill, or bike at any time from anywhere. Just like an in-person race, a finisher medal goes around your neck to celebrate your success. Virtual Runs are about being healthy, having fun, and accomplishing your personal goals. They give you the freedom to run your own route and the ability to join others and be part of something special.
How do I participate in a race?
Sign up for one of our Virtual Runs and your finisher's medal, and/or shirt and other goodies (if applicable) will be sent directly to you. You are free to complete your race either before or after you receive your package.
Do I need to submit my time proof?
While it is not required, we recommend submitting your time through the Submit Your Time Tab in the website menu. You can also submit via the Virtual Run Facebook Group or tag @virtualrun on Instagram. We always love seeing your pics!
When will my medal ship?
Your medal will ship within 1 business day. You can request tracking of your order by getting in touch with our customer service team.
I'm located outside the United States. Can I still sign up?
We are now shipping globally to our team of virtual runners! Sign up for our newsletter below or follow us on Facebook or Instagram to stay updated.
Still can't find what you're looking for? Please email our customer service reps at service@virtualrun.com to help you out!
